Last week changed the face of politics as we know it, both in my constituency and nationally. The fact that the United Kingdom Independence party took seats in both elections was not unexpected, but the extent to which they did so sent a collective shiver down the spines of all the established mainstream parties.

So where did we go wrong, and what could we learn for 2015? I believe that there are three major lessons for Labour: firstly, that we must take the Ukip vote seriously; secondly, that we must become better at communicating our policies; and thirdly, that we have a role in helping the general public become independently politically engaged.

We must take the Ukip vote seriously; there is a clear need to listen to Ukip voters, rather than pushing them away and alienating them. In the lead up to the European elections, we saw political commentators from both the left and right call Ukip voters racist, xenophobic, homophobic, and various other negative labels. I do not dispute that Ukip as a party live up to these labels, but we must learn that Ukip voters and Ukip the party are different concepts, and we should deal with them as such.

Some Ukip voters are indeed racist, but so are some Labour voters, some Tory voters, and so on. It does not feel to me that these people represent the core of the Ukip vote. To me, many of those voters are normal working people that are worried about their jobs, worried about the economy, and worried about immigration. They hear messages from the mainstream, right-wing media – messages that tell them our country cannot cope under the strain of all the people we have here. And in the absence of a counter message, why should they not believe the media? I believe it is for us to step up to the challenge, and deliver that counter-message.

There is another important point here, and that is just why it is so important to us to listen to and engage with voters from all backgrounds. While I support our approach to canvassing, I worry that sometimes we can be over simplistic – we gain information about if the voter is Labour or not, then we move on. We do not often stop to engage that voter in a conversation that asks them what they care about, what they are worried about, or the change they want to see in their society. This should be commonplace: yes, we need voter identification sessions, but we also need political engagement at a deep and genuine level. It is too simplistic that we write Ukip voters off as a protest vote: many of them were protesting, but on a complex array of issues – it is for us to step up to the bar and listen to the causes and symptoms of those issues.

While we should be listening more, I also believe we should be communicating our policies better. Right now, the Labour party has a raft of strong, sensible policies that will make a genuine difference to the lives of normal people, and in doing so will help alleviate the causes of some of those fears that drove so many to vote Ukip. For instance, our commitment to strengthen and enforce the minimum wage will help us tackle the agencies that do not employ British workers because overseas workers are willing to work for less. Our commitment to freeze energy prices will help those that are worried about the effects of the rising cost of living. Our proposals around reforming the housing rental market will help stop the exploitative practices of many landlords and letting agents, and this will make a real difference to nine million people. But on the doorstep, many voters have not heard enough about these policies. We must be stronger in communicating our message.

Finally, we must deal with Ukip’s attack on the mainstream political parties, by developing a genuine two-way conversation with the electorate. This is the only way we can show voters that they can trust us – and in fact they can trust us more than Ukip: by listening, communicating, and then delivering on our promises at the earliest possible opportunity.

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Sarah Champion is member of parliament for Rotherham. She tweets @SarahChampionMP

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