May 2015 was the fifth general election I fought as a candidate. I spoke to more voters in this campaign than all the others put together. I shook lots of hands in the ‘blitzing’ sessions of 1997, but that involved little more than ‘thanks for your support’ as the big Blair wave swept me and 417 other Labour candidates to victory. This time it was three and a half years of relentless doorknocking, and in Waveney we were always near the top of the league for the number of people we spoke to – well over 30,000 between January and May alone. I ran several successful community campaigns too. So my analysis of what went wrong is based on all this – not armchair punditry or a preconceived ideology about what Labour must now do to yet again ‘reconnect’ with the electorate.

I found virtually nobody who disagreed with the policies we put forward. However, many people did not really know what they were. For example, I met few who knew of our plan to help small businesses by cutting business rates and improving bank lending. Late in the campaign, undecided voters often said they thought all the parties had some policies they liked. I met nobody who liked the idea of fragmenting the National Health Service by handing out contracts to private companies.

The policy with the most traction was raising the minimum wage to £8 an hour. In social housing and lower income areas, where the response in 2010 was all too often a disappointing mix of indifference and hostility, there was a different mood this time and our policies to help with the cost of living seemed to produce a much greater readiness to vote than was evident several weeks before the election. On numerous occasions, a conversation about raising the minimum wage and ending zero hours contracts helped to turn voters – especially younger working-class voters – away from leaning to Ukip and towards Labour. I felt that people were once again talking to each other about voting Labour.

The Ukip factor was still there though, and I believe it would have been far greater had we not concentrated on working class voters with policies that would directly benefit them. We always carried a leaflet on Labour’s three main policies to control immigration, to respond to those who raised the issue. This too helped to counter the appeal of Ukip.

Those voters in modest owner-occupied areas, where we found our strongest support in 2010, seemed to still be with us and in greater numbers. Those who spoke about ‘the mess that Labour had made of the economy’ seemed to be people who didn’t vote for us in 2010 and had no intention of doing so this time. My bench mark throughout was – how does it feel compared to 2010? It nearly always seemed better, and until that exit poll, I was sure I would overturn the 769 Tory majority.

But, there was one comment that kept on recurring, not only from others, but from Labour identifiers too. Painful as it is to say, it was simply that many voters could not see Ed Miliband as prime minister. The brutal truth is that if people do not ‘get’ the messenger, they do not get the message. We worked so hard, so much harder than 2010, that I thought this alone would get us over the line to victory in Waveney. But in a media age, the way voters view the leader is paramount. All that doorstep work and community campaigning is undermined without the foundation of a leader who people see as convincing. Did we not fear that all along? We arrived at election day happy – or relieved – to be level pegging in the polls, while the Tories were disappointed at what those polls predicted. In the end, unsure voters thought that Cameron was better than Miliband, and better the devil you know.

Concerns about economic competence were built into this judgement. Failure to defend our economic record compounded the problem – and it is still going on. It took us 18 years to recover from the winter of discontent. We could be in danger of taking just as long to redress the myth that we caused the banking failure, the recession and ‘the economic mess’ the Tories inherited. But to get that message people have to believe the messenger.

In 1997, when we were surfing down the streets on that big Blair wave, it was not policies that created it. It was not those modest and cautious pledges on plastic cards that excited the voters. It was the new man they liked. A compelling personality that brushed off ‘bambi’ and ‘devil eyes’ media attacks, eyes that looked into the electorate’s and transmitted trust and freshness, and a command of thought and language that was prime ministerial. This gave us the landslide over a tired Tory party that the electorate had wanted to dump in 1992, but had been drawn back to through nervousness about Labour and its then leader.

So let’s not slag off the policies we were proclaiming just a few weeks ago. That makes us look really unprincipled. Can anyone name the Tory policy on aspiration that destroyed us? What was the missing policy which would have given us victory? Do those floating voters who may have decided the outcome on 7 May really think in terms of left and right? So let’s not fight each other in a false policy debate. It will probably be some years before it is sensible to set out our stall for whatever conditions might face the country in 2020. It is all very well to soul search about values and talk about a big picture, but increasingly sceptical and consumerist voters will ultimately want to know what we will actually do for them.

What the voters will take most notice of first is the quality of our new leader. Is he or she better, stronger, more appealing and genuine than George Osborne, Boris Johnson, Theresa May or David Cameron. That is the challenge whoever will be our next leader.

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Bob Blizzard is former parliamentary candidate for Waveney

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Photo: Bob Blizzard